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Request deletion
The same deletion process applies to accounts used on sante.co and in the Santé apps for iOS and Android. Send a deletion request from the email address registered to the account by using the button above or by emailing contact@santeclinics.com with the subject “Santé account deletion request”.
A request needs only the account email and a clear instruction to delete the account. Do not put symptoms, diagnoses, biomarkers, reports, document numbers, or copies of identity documents in an ordinary email. If additional verification is necessary, we will provide a proportionate and secure method.
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Web, iOS, and Android steps
You can start the request from any browser, including without being signed in. On iPhone or Android, open this public page in your browser and use “Start deletion request”. The email must be sent from the address registered to your Santé account.
Removing the app from a device does not delete the account. Signing out also does not delete it.
- Web: visit sante.co/account-deletion and start the request from the registered email address.
- iOS: open sante.co/account-deletion in Safari and send the request from the registered email address. Revoke Santé access separately in Apple Health if you connected it.
- Android: open sante.co/account-deletion in your browser and send the request from the registered email address. Revoke Santé access separately in Health Connect if you connected it.
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What happens next
We will acknowledge the request, complete any necessary verification, and handle it within the period required by applicable law. Before deletion, we may need to resolve an active appointment, unpaid amount, refund, or another request tied to the account.
When completed, account access is disabled and personal data that is no longer required is deleted or irreversibly anonymised. You will receive confirmation at the registered email address unless law prevents us from doing so.
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Information we may have to retain
What we delete: your profile and personal details (name, contact details, date of birth and identity documents), your sign-in, sessions and devices, your messages with the care team, your consents, preferences and notifications, and your referral and wearable data.
What we keep: when you delete your account, your account and non-clinical data are deleted or anonymised after a 30-day grace period. Your clinical and laboratory records (results, reports and sample data), and the identity details needed to link them to you, are kept in a restricted, encrypted archive for 15 years, as Catalan health-records law requires. Invoices and accounting records are kept for 6 years. A data export you request stays available for 7 days. Access to retained records is restricted, they are used only for the legal purpose they are kept for, and they are deleted when that period ends.
We will explain any material retention that applies to your request. Account deletion does not alter a healthcare professional's independent record-keeping duties.
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App-store subscriptions and device data
If a subscription was purchased through Apple or Google, cancel it in the relevant store account as well; deleting a Santé account does not control an app-store billing agreement. At present, Santé laboratory purchases are normally managed directly by Santé, but the store step protects you if app-store billing becomes available.
Santé cannot delete data held independently in Apple Health or Health Connect. Use the controls on your device to revoke access or remove records held by those services.
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Need help?
If you cannot access the registered email address, contact contact@santeclinics.com without including health information. We will provide a secure way to verify control of the account.
Questions? Contact Santé