Question 1

What does the membership include?

Accepted Answer

One Santé 360 check a year, 88 biomarkers from one draw, at our lab (home collection coming soon). Any additional check is a separate purchase. Cancel any time before renewal.

Question 2

When do I get my results?

Accepted Answer

In about a week. Every result is validated twice before it reaches your account, with each value explained in plain language.

Question 3

Do I need to fast?

Accepted Answer

It depends on the panel, and each panel page says which. Most need no food and no drinks other than water for 12 hours before your draw, some for 8 hours, and a few need no fasting at all. When fasting applies, book a morning slot.

Question 4

Does an out-of-range result mean I am ill?

Accepted Answer

Not by itself. A laboratory range gives context, not a diagnosis, and a result can need professional interpretation even inside a range. Preparation matters too: hard training, alcohol or supplements before the draw can move some values. Your report explains each one, and the care team answers questions in writing.

Question 5

Can a nurse come to my home?

Accepted Answer

Not yet: home visits are coming soon. For now, visits are at our laboratory on Diagonal, Barcelona.

Question 6

What is included in the price?

Accepted Answer

A panel's price covers the draw, the laboratory analysis, validation of every value and a plain-language explanation of each result in your account. There is no separate charge for the report. Each panel has one price, shown in full before you pay.

Question 7

Does the membership renew automatically?

Accepted Answer

Yes, on the same date each year until you cancel. We email you a reminder 30 days before each renewal, and you can cancel from your account, in Profile → Membership, any time before the renewal date.

Question 8

Can I cancel or change my appointment?

Accepted Answer

Yes, online up to 72 hours before the visit, from your account. If you cancel a panel you bought on its own, the full amount goes back to your original payment method, usually within 5 to 10 business days. A membership check you cancel goes back to your membership year, ready to book again.

Question 9

Is this a diagnosis?

Accepted Answer

No. We measure and explain. A result is not a diagnosis; if a value needs a doctor, we tell you in plain words.

Question 10

Where is my sample analysed?

Accepted Answer

In our own laboratory in Barcelona. Every result is validated twice before it reaches your account.

Question 11

What is ApoB, and why measure it next to cholesterol?

Accepted Answer

Each LDL and VLDL particle carries one molecule of apolipoprotein B, so ApoB reflects how many of these particles are in circulation, while the classic lipids describe the cholesterol they carry. The two are read side by side. Our laboratory range for ApoB is under 100 mg/dL, and what a value means for you is a conversation with a clinician who knows your history.

Question 12

Who can see my results?

Accepted Answer

You, in your account, and the laboratory and care team who need them to validate and explain your results. The privacy policy lists every purpose.

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